EILEEN SEAH
PSYCHOLOGY

WHAT TO EXPECT

Consultations are generally 50 minutes. When you contact the practice, please provide your name, mobile number and email address, as well as a summary of why you are seeking help. This will help to ensure a clear understanding of your concerns and how best you can be supported. When you provide the practice with your contact details, you will be sent an email with links to complete the online intake form and make an appointment through the online booking system. At the initial appointment, if your difficulties lie outside Eileen's area of expertise, you will be assisted in finding the most appropriate service for referral. 

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A referral is not required for an appointment at the practice. However, most clients find they are eligible to receive a rebate from Medicare and present with a referral letter (addressed to Eileen Seah) and Mental Health Care Plan from their GP.

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INITIAL SESSION

The aim of the initial assessment session is to develop a shared understanding of your concerns and difficulties, as well as your goals and expectations. You will be invited to share information about your concerns, symptoms, history, current stressors, and strategies that have or have not worked in the past. This session is conducted in a collaborative manner and at a pace that is comfortable for you. You may share as much or as little as you like. You are encouraged to ask as many questions as needed along the way. At the end of the session, treatment options can be discussed (i.e., therapeutic approach, frequency of attendance). As mentioned before, if your difficulties lie outside Eileen's area of expertise, you will be assisted in finding the most appropriate service for referral.  

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ONGOING SESSIONS

Ongoing sessions last for 50 minutes face-to-face, with remaining ten minutes used for record keeping, administrative tasks, and treatment planning. These sessions are based on a balance between gaining insight and understanding, as well as, skill development.

 

You are invited to begin each session with any concerns you would like to focus on during the session. We explore and unravel the thoughts, emotions and behaviours that contribute to distress. We work together in targeting these factors in treatment. New strategies are introduced and practiced in session as well as outside. Trying things out in between sessions, in an everyday context, is very important for good progress.

 

Therapy does not only focus on eradicating difficulties but also on discovering what you value most in life and overcoming barriers to living a fulfilling life.

 

Most people find 6 to 15 sessions helpful. However, both short-term and long-term options are available depending on your needs and desires.

 

FEES

The Australian Psychological Society (APS) recommends a fee of $280 for a 50-minute psychology consultation. To ensure accessibility to good quality and affordable health services for individuals requiring psychological services, the fees charged by the practice has been reduced to $250 for a standard 50-minute session. The Medicare rebate available for each consultation is $137.05, for up to 10 Mental Health Care Programme sessions per year. Out-of-hours and lunchtime sessions (before 9am, between 12pm to 2pm, after 4pm) are charged at a higher rate of $270 for a standard 50-minute session.

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Depending on availability, concessional fees are available for people with a government health care card, full-time students with financial constraints, pensioners, and others in financial hardship. Please enquire if there is availability for concessional rate appointments before booking an appointment. Please note, due to high demand, there is usually a waiting list for the limited number of concessional-fee appointments available, and these appointments only occur during office hours. In addition, concessional rates are only available for appointments booked between the hours of 9am to 12pm and 2pm to 4pm.

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Payment is due at the time of the session. The practice has electronic payment facilities by credit card only, accepting all major credit cards except Diners. To process fee payment, clients will be asked to complete a credit card authorisation form as part of the online intake form. For more information about how your credit card details are securely stored, please have a look at the FAQ section from Halaxy (the online booking system). 

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MEDICARE REBATES

You may be able to claim a rebate of $137.05 for a 50-minute consultation, up to a maximum of 10 sessions per calendar year. To receive this rebate, you must be referred by a General Practitioner under the Better Access to Mental Health Care Programme, i.e., your GP has to provide the practice with a referral letter. Medicare rebates are processed by the practice at the same time as session fees. The rebate is paid out directly to the bank account that you have provided Medicare. You would need to have nominated a bank account with Medicare, so please check if the account details you provided them are correct,  in order to facilitate payment of the rebate. For more information about the Better Access programme, please refer to the APS website about the programme. 

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HEALTH FUNDS

The practice cannot process transactions with private health insurance. After the conclusion of each session, you can organise rebates with your insurance provider. You will be provided with an invoice after each session that has all the information you need to assist with this process.

 

Please note that you will need to check with your health fund regarding your exact cover.

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International students who intend to claim from their health insurance provider will require a referral letter (addressed to Eileen Seah) and a Mental Health Care Plan from their GP, in order to qualify for rebates from the insurance provider. Please check with your health fund to ascertain if you are eligible to claim for psychological services.

 

Please also note that you cannot claim from Medicare and your health fund for the same consultation.

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CANCELLATION FEES

Please note that, should you cancel your appointments, you will be charged the following:

• Full fee for appointments cancelled by you, with less than 24 hours’ notice

• 50% for appointments cancelled by you, with 24 to 48 hours’ notice

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Please also note, cancellation fees cannot be claimed through Medicare or your health fund.

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IMPORTANT INFORMATION FOR REFERRING DOCTORS

If your doctor has referred you for treatment under the Better Access initiative, please read the following information:

What are the Medicare compliance requirements when GPs refer their patients under the Better Access initiative?

It is a mandatory requirement and best practice for GPs to provide a referral letter when referring a patient for a psychological service. A GP Mental Health Treatment Plan (GPMHTP) alone is not considered a referral, and therefore not sufficient for the psychologist to provide a service. The practice would appreciate being provided with both the referral letter and GPMHTP via email at admin@eileenseah.com.au.

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What information is required in a referral or re-referral letter to meet the Medicare compliance requirements?

There is no standard form for referral and re-referral letters but all the following information will be required in the letter to meet the Medicare compliance requirements:​

• ​Date of referral

• Client’s name

• Client’s date of birth

• Client’s address

• Diagnosis

• Request for services

• Number of sessions

• Referring practitioner’s name

• Referring practitioner’s provider number

• Referring practitioner’s signature

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What are the Medicare compliance requirements when GPs re-refer for additional courses of treatment?

The requirements of re-referrals for additional courses of treatment are similar to the initial referral, in that a re-referral letter is mandatory  and it requires the same information in the letter as listed above, in order to meet the Medicare compliance requirements. A GPMHTP Review is not necessary for each re-referral but it would be appreciated if it is provided to the treating psychologist, should it be issued.

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If your doctor would like to know more about these requirements, please refer them to the Services Australia's information webpage for health professionals. ​